FAQ

Ordering

Q: How do I search for a product?

A: Enter a word or phrase into the search box at the top of the screen. Use the drop-down next to the search box to search within a specific category. Then click the magnifying glass icon or press Enter. The site will return all matching products. You can also browse all products within each category by using the category links below the search box.

Q: I cannot find the product I want on the site. Can you help?

A: If you’re having trouble finding the product you’re looking for using the search, try browsing for the product using the “Category” filters on the left of every shopping page. If you need additional assistance, please contact Customer Service at csOCIAL@NEWMARTS.COM or call +1-408-786-5911.

Q: What price will I be charged for products that are not in my local currency?

A: Foreign currency exchange data is provided by XE.com. These rates are updated daily and are used to display product prices in the currency/currencies appropriate to each site. Such displayed product prices, where they occur, are provided as a convenience for our shoppers. Actual charges are in the merchant’s currency.

Q: How do I learn more about an item I want to purchase?

A: The item’s description will give you details about the item. For even more information, click the “See Details” link for the product. If you have any questions about the item, you can contact your Shop Consultant.

Q: How do I order products on NEWMARTS.COM?

A: It’s easy. Simply locate the product you’re looking for and add it to your shopping cart or purchase directly from the store where appropriate.

Q: How do I add items to my shopping cart?

A: OneCart items: Once you’ve found an item you’d like to purchase, simply click the “See details” magnifying glass icon on the product from any search results page and click on the “Buy it Here” button to add to your OneCart.

Partner Store items: Once you’ve found an item you’d like to purchase, simply click the “See details magnifying” glass icon on the product from any search results page and click the “Go to Store” button to complete the purchase.

Q: How do I purchase the items in my shopping cart?

A: Click the shopping cart in the upper right-hand corner of the page, then click “Checkout.” All of the products in your cart will display. Remove or adjust the quantity of any items in your cart. You will be led through the online ordering process from this page. You also have the opportunity to complete your order anytime you add something to your cart.

Q: What payment methods do you accept?

A: The main methods of payment are credit cards, debit cards, MasterPass™, Visa Checkout, PayPal, and PayPal Credit. Other payment methods may also be available.

Q: Do I have to pay for my order in full?

A: Yes. The total amount of all item(s) ordered will be charged in full to your selected payment method. Online orders cannot be paid for on an installment basis.

Q: Is sales tax applied to my order?

A: In many states, your Shop Consultant may require the collection of required tax. This is not only for the price of the item, but also the shipping and handling, which are considered part of the total selling price. If you require additional information regarding your state sales tax laws, contact your state revenue department.

Q: How much do you charge for shipping and handling?

A:For Market America and OneCart purchases: Shipping and handling is calculated in the cart and varies according to each store’s policy. You will have the opportunity to review this before completing your purchase.

For Partner Store purchases: Please consult the individual store’s website for shipping information.

Q: What qualifies for free shipping?

A: To be eligible for free shipping, orders must contain at least $99.00 in eligible products (excluding taxes and other fees). All orders containing less than $99.00 in eligible products are eligible for $5.00 flat-rate shipping.

Q: Is the ordering process secure?

A: Yes! Our website uses the latest 128-bit encryption technology to protect your personal information. Our ordering process is totally secure from the beginning to end. Every credit card purchase is backed by our secure server technology. Our software meets industry standards and is among the best available for secured transactions. All customer information on this server is encrypted for your protection. While most pages on the site are not encrypted, you will automatically enter the secure server whenever your personal information is requested. It encrypts all of your personal information so that it cannot be read during transmission over the Internet. For your security, we use the same industry standard SSL (Secure Sockets Layer) as leading major commercial shopping sites to obtain confidential user information.

Q: Can I make changes to my order after it has been submitted?

A: Our goal is to pack and ship your order as quickly as possible; therefore, we will not be able to allow changes to your order once submitted.

Q: Do I receive a confirmation for the order I placed?

A: For Newmarts.com Products: You will receive an order confirmation email from Newmarts.com

For Partner Store Products: You will receive an order confirmation email from the Partner Store where the purchase was made. Please contact them directly with further questions.

Q: How can I check my order status?

A: For Newmarts.com orders: Visit View My Orders under My Account. Click “details” next to the order you would like to view.

For Partner Store orders: Please consult the individual store’s site for details.

Q: How do I track my order?

A: If your purchase was shipped using USPS or UPS, you can track your order online. The order tracking will display the delivery date of the items you purchased.

Q: When should I expect delivery?

A: For Market America products: Orders placed for Market America products usually ship within five to seven business days.

For Partner Store products: Please consult the individual store’s website for specific details on delivery.

Q: I’m having shopping cart problems. What do I do?

A: If you are experiencing problems with your shopping cart, such as the cart showing as empty even after you have added products, this may be because of your browser cookies.Click here to view more information on clearing your browser cookies.

My Account

Q: Where do I make changes to my account?

A: Visit My Account Or In the top menu bar, click the down arrow next to your name and click “My Account.”

Q: How do I update my billing address?

A: Visit edit my bill-to address under My Account.

Q: How do I update my shipping address?

A: Visit edit my Newmarts.com address under My Account. To edit an existing shipping address, click “edit” next to the address you would like to change. To add a new shipping address, click “add new ship-to address.”

Q: How do I update my credit card?

A: For Market America and OneCart orders: Visit edit my payment methods under My Account. Click edit next to the payment method you would like to update. Click “add payment method” to add a new credit card.

For Partner Store orders: Please consult the individual store’s customer service page for their policy.

Q: How can I change the password on my account?

A: On Newmarts.COM: If you are logged in, visit change my  password under My Account. If you are not logged in, click Forgot your password? on the Sign in page.

On Partner Store sites: Please consult the individual Partner Store site for further information on how to change your password.”

Q: Can I refer my friends?

A: Yes! When you create a Preferred Customer account or when you’re logged in, simply visit Invite Friends under My Account. There’s a default message to your friends, or you can customize it with your own message.

You’ll earn ½ percent Cashback on all of their future, qualifying purchases. Plus, they’ll start earning up to 50 percent Cashback on all of their own purchases where the Cashback logo appears when they are logged in as a Preferred Customer!

Cashback

Q: What is the Cashback program?

A: Cashback is the revolutionary shopping program from Newmarts.COM that saves you money and pays you to shop! Get paid for purchasing online the things you want and need, and have them delivered right to your door. You can redeem your Cashback once you reach the minimum $50.00 requirement or use any amount of Cashback toward your OneCart purchase.

  • Earn up to 50 percent Cashback for purchasing Market America products and those from our Partner Stores where you see the Cashback logo
  • Find what you’re looking for from thousands of stores and tens of millions of products and services using our lightning-fast search technology
  • Take advantage of tons of great deals at your fingertips that you can quickly sort by price, color, style and many other attributes at the click of a button
  • Save time and gas by not driving from store to store

Please visit the Terms of Service for more Cashback program information.

Q: How do I earn Cashback?

A:

  • Sign up as a Preferred Customer on any Newmarts.COM participating website
  • Get up to 50 percent Cashback for your qualifying purchases, and refer your friends to also receive ½ percent Cashback on the purchases they make where the Cashback logo is displayed

Q: Who is eligible to participate in the Cashback program?

A: Anyone, as long as they:

  • Provide us with a valid e-mail address and password for account access
  • Are at least 18 years of age and reside in the U.S., Canada, Taiwan, Hong Kong, Australia, United Kingdom and/or Mexico
  • Have a valid, physical mailing address (a P.O. Box won’t work)
  • Create a Cashback account by registering using our brief sign-up form
  • Adhere to the Cashback Terms of Service found via the link in the footer of this page. Read this carefully for specific limitations.

Q: Is there a limit to the amount of cash I can earn by my loyalty to purchase products on Newmarts site?

A: Absolutely not. Newmarts’s Cashback program pays you to shop. We don’t implement an earnings cap like many other rewards programs do. The more you purchase, the more you save and earn cash!

Q: How do I make sure my purchase qualifies for Cashback?

A: When you shop for products using Newmarts.com and see the green Cashback symbol, you’ll know those products are eligible for Cashback. You can also see how much Cashback you’ll earn for each qualifying item.

Please note: When you click the Cashback link within a sponsored ad, you may be asked to provide your e-mail address again. Please be sure to do so to ensure you receive your Cashback after you have purchased a product, as your e-mail address allows us to track your purchases.

Q: What are some of the limitations for getting Cashback?

A: In addition to Cashback limitations outlined in the Terms of Service, some stores may have further restrictions for getting Cashback. For example, a special sales event may make a purchase ineligible for Cashback.

Using a coupon for some stores could potentially void the Cashback for that store, including those you may receive via e-mail, see on a deal/coupon site or offered on a store’s website. Since all stores have different terms and conditions, we cannot pay Cashback where stores follow this type of policy and impose certain purchasing restrictions.

Q: How does Newmarts.com know that I’ve made a qualifying purchase?

A: When you sign up and are logged in before you shop, qualifying purchases you make are tracked using your login information.

Q: What happens to my Cashback if I return, exchange or cancel a purchase?

A: Returns, exchanges and cancellations are subject to the individual store’s return policy. If you return, cancel or exchange part or all of a purchase, the store may reverse your purchase with us. We won’t be able to pay you Cashback from that transaction. Please refer to the individual store’s page on Newmarts.COM for more details.

Q: What happens if a store changes the Cashback amount since the last time I was on the site?

A: It’s possible that the Cashback amount has changed from what you may have seen on a previous visit. The Cashback you earn is what is posted with the product at the time of purchase, so we can’t honor a Cashback amount you saw on an earlier visit if it has changed.

Q: How long does Cashback take to post to my account?

A: Cashback posts within 24 hours for any Market America product and within two weeks for a Partner Store purchase.

Q: How long does pending Cashback take to be awarded?

A: Cashback can be in a pending status for up to 90 days before it is awarded.

Q: What should I do when a purchase isn’t showing up in my account?

A: Reasons the purchase is not showing up in your account may include:

  • You have not waited long enough for the Cashback to apply to your account.
  • The store might not recognize the purchase as complete because the item(s) might be on backorder, payment is processing, or other reasons. Contact the store directly to confirm that the purchase was processed. If the merchant confirms that the purchase was processed, please contact your Shop Consultant for further help
  • You opened a Partner Store’s website in a different web browser. All Partner Store transactions must be initiated via Newmarts.COM.
  • Your order was cancelled or the goods or services were returned.
  • You used a separate discount or coupon, gift card, or a gift certificate.
  • Additional limitations for purchases on certain Partner Store sites might apply. See that store’s policy for further information.

 

Q: How can I use my Cashback immediately?

A: When you make qualifying purchases using our OneCart checkout for Market America products and Premier Partner store products, your Cashback can be redeemed and applied to subsequent purchases as a payment option as soon as it appears in your Cashback account as Available.

Remember, in order to redeem for actual cash, you must at least have accrued the program’s required threshold amount of $10.00 USD.

Q: Which OneCart stores accept Cashback as payment on Newmarts.COM?

A: The cash you earn can be used as a payment option for purchases you make on participating Newmarts.COM partner stores. Look for the OneCart logo or go to the Store Page and sort by OneCart Stores to see participating stores.

For Canada, Australia and Mexico, Cashback can only be applied to the purchase of Market America products. Simply select the Cashback payment option at checkout to apply the available cash in your account to your purchase.

Q: How will I receive my cash?

A: When you request to redeem Cashback from your account, you’ll need to verify your name and bank information so we’ll know where to deposit your Cashback. Remember, you can request Cashback as long as you have met the Cashback requirements.

If you have any questions or comments about Newmarts.COM or the products and services we provide, please contact us using our contact form, email social@Newmarts.COM, or call 1-866-420-1709.

Q: How much do you charge for shipping and handling?

A: For OneCart purchases, shipping & handling is calculated in the cart and varies according to each store’s policy. You will have the opportunity to review this before completing your purchase.
For all other orders, please consult the individual store’s website for shipping information.

Q: What is a Shopping Trip ID?

A: A Shopping Trip ID is a unique number that lets us know that you left Newmarts.COM to visit a partner store. This unique number lets us know each and every visit you make to our partner stores by date and time.

Q: Does the Shopping Trip ID let me know if I earned cashback from that trip?

A: Yes, we will record each and every trip you make to a partner store and if you complete a purchase in one of those trips, we will identify which trip ID generated the cashback. Simply look for the icons next to the trip ID.

Q: What if I do not have a Shopping Trip for the day of my purchase?

A: All purchases must have a Shopping Trip ID on the day of the purchase. By having this ID, it provides us activity that you were logged in to your account and clicked on a qualified link through Newmarts.COM or Newmarts Buddy.

Q: How do I earn cashback with Newmarts Local?

A: Earning cashback with the newmarts Local program requires that the credit card used for the transactions be linked to newmarts Local before a transaction occurs. Cashback percentage is based on the time when the card is charged / swiped (at this time some merchants have Time Based Offers). When the Newmarts Local program cashback is calculated, your percentage cashback is based on your sub-totaled bill, excluding tips and sales tax. Cashback will not be awarded for transactions where the card is not linked, the credit card expired and has a new card number that is not linked, on any PIN based transactions, or where third party ordering and delivery services are used.